Last Updated: October 1, 2025
At Sustainable Safaris Africa, your privacy is paramount. When you use our services, you trust us to safeguard your personal data, and we are dedicated to protecting it.
This Privacy Policy outlines what data we collect about you, why we collect it, how we use it, and how we handle it. When we refer to “Sustainable Safaris Africa,” “we,” or “us,” we mean Sustainable Safaris Africa, registered in the Republic of South Africa.
Our headquarters is located at:
Exceed House, Springfield Office Park, Belleville, Cape Town, 7450, South Africa
Please read the following information carefully. If you inquire or book on behalf of others, you are responsible for ensuring that they are aware of this Privacy Policy and agree to provide their personal data. By submitting your data while inquiring or making a booking, you consent to the transfer, storage, and processing of this data as necessary. We will take all reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy.
If you do not agree with this policy, we cannot accept your inquiry or booking, and you should not use our websites.
When you inquire about booking with us, we may collect the following personal data:
Name
Address
Email address
Telephone number
Personal travel preferences
Date of birth
Passport details
This information may also be collected for any passengers traveling with you.
In certain cases, we may need to collect sensitive personal data, such as medical conditions, disabilities, and dietary requirements, to accommodate your particular needs related to your booking.
We collect this information through a secure website interface where you provide your consent for us to store and use it.
We process your personal data to meet our legal, compliance, and regulatory obligations under the Protection of Personal Information Act (POPIA) and other applicable South African laws. This includes responding to valid legal claims, complying with tax regulations, and protecting our rights and interests as well as those of others.
We may also process personal data for crime prevention and detection, including fraud prevention, identity verification, and credit checking. If you visit our offices, you may be monitored by CCTV for security purposes in compliance with applicable laws.
We may receive your personal data from third parties authorized by you to provide it, such as travel agents, booking platforms, or individuals acting on your behalf. We also collect data from individuals who may refer you to our services, ensuring they confirm your consent to be contacted.
When necessary, we collect and process sensitive personal data (e.g., health or dietary information) to provide you with appropriate travel services. We handle this data with the highest care and only share it with trusted third parties when essential for service delivery (e.g., airlines, hotels, or special needs providers).
By providing this data, you consent to its use for the purposes for which it was collected.
All payments made on our website are processed securely through Stripe, a trusted global payment processor.
We do not store, process, or have access to any customer credit card or banking details.
All card data, including card number, expiry date, and CVC code, is encrypted and handled directly by Stripe in accordance with international PCI-DSS (Payment Card Industry Data Security Standard) compliance requirements.
Sustainable Safaris Africa cannot view, retrieve, or store your card information at any stage.
If you choose to pay by bank transfer, we may collect minimal transaction data such as your name, payment amount, and reference number solely for payment verification purposes.
When you use our services, we may automatically collect non-sensitive information, including:
Geo-location data: Approximate location via IP address
Usage and log data: Access time, browser type, and pages visited
Device data: Operating system and language settings
Mobile data: Device type and mobile network used to access our services
This data helps us understand user behavior, improve functionality, and enhance your browsing experience.
We use, store, and process your information, including personal data, to:
Create tailor-made travel itineraries
Manage inquiries, bookings, and communications
Improve our products and website
Conduct analytics and reporting
Comply with South African laws and regulations
We may use your contact information to share travel updates, new itineraries, and promotions that may interest you. You can opt out at any time using the “unsubscribe” link in emails or by contacting us directly.
We do not sell or rent your data to third parties for marketing purposes.
We have implemented appropriate technical and organizational security measures to protect your personal data, including:
Data encryption and SSL-secured communications
Confidentiality agreements with staff and service providers
Secure data deletion protocols when information is no longer required
Restricted access to personal data on a need-to-know basis
We retain your personal data only as long as necessary for the purposes for which it was collected or as required by South African law.
Our services are not directed toward children under 16. Personal data for minors will only be processed with the consent of a parent or legal guardian.
Our website uses cookies to enhance user experience, analyze traffic, and remember preferences. You may manage cookie settings through your browser at any time.
Under South Africa’s Protection of Personal Information Act (POPIA), you have the following rights:
Access: Request access to personal data we hold about you.
Correction: Request corrections to any inaccurate or incomplete information.
Deletion: Request deletion of your data where legally permissible.
Objection: Object to processing based on legitimate interests.
Withdrawal of Consent: Withdraw consent at any time for data processing.
To exercise these rights, please contact us using the details below.
For any questions, data requests, or concerns relating to this Privacy Policy, please contact us:
📞 Telephone: +27 72 136 9096
📧 Email: info@sustainablesafari.travel
🏢 Address: Exceed House, Springfield Office Park, Belleville, Cape Town, 7450, South Africa
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updates will be posted on our website with a revised “Last Updated” date. Continued use of our services will constitute acceptance of any updated terms.
